Front of house
Bookings, waitlist and a floor plan that matches your room
Draw your room once, then manage the day's bookings and walk-ins against the same tables.
Updated
What you get
A floor plan editor
Draw zones, round, square, long and booth tables, walls and fixtures, with snapping, rotate, undo and redo and three starter templates.
Bookings and waitlist
See the day's bookings by time with covers and seated counts, add a booking, and seat or notify guests from the waitlist.
Smarter availability
Turn time by party size, table combinations and a covers limit per slot decide which bookings the system accepts.
A live room for waiters
The waiter app shows the same room with live table states, so seating and service stay in step.
Table codes follow
Each table you draw can carry a QR code for table ordering.
What it does
Reservations and the floor plan live in the same place because they depend on each other: a booking is only useful if the table it needs is free. In the Manager, the Bookings tab shows the day as a timeline with the number of bookings, covers and guests already seated. A waitlist sits beside it for walk-ins, with a Seat button for each party.
How it works
- Open Settings, then Floor plan, and draw your room: zones, tables with their seats, walls and fixtures. Start from a template or use Add 10 tables.
- Open Bookings and add a booking with the time, party size and name.
- The availability engine checks the table, the turn time for that party size, table combinations and the covers limit for the slot.
- On the day, seat the booking, or add walk-ins to the waitlist and notify them when a table is ready.
- The waiter app shows the room live, so service staff see which tables are seated, ordered or waiting for the bill.
The floor plan editor
The editor has the tools of a drawing program without the complexity: snap and alignment guides, rotate and resize, multi-select, undo and redo. Tables can be round, square, long or booth shaped. Zones such as the main room, booths and the terrace become tabs in the waiter app.
What it does not do yet
Guests cannot book a table themselves on your website. Bookings come from your team taking a call or a message and entering it. If online booking matters most to you, plan to keep a booking service alongside DineHarbor.
What it replaces
It replaces a paper diary, a whiteboard of tables and a sketch of the room on the wall. See the waiter handheld for service and QR table ordering for guests who order from the table.
Questions and answers
Can guests book online themselves?
Not yet. Bookings and the waitlist are entered by your team in the Manager. A public online booking page is not part of DineHarbor today.
Can I merge tables for a big party?
Yes. The availability engine understands table combinations as well as turn time by party size.
Does it show which tables are free right now?
Yes. The floor shows each table as free, seated, ordered, waiting, ready, on the bill, cleaning or blocked.
Do I need to draw the floor plan?
It helps. You can start from a template or use Add 10 tables, then adjust.
Related features
- Waiter Handheld App for RestaurantsWaiters take orders at the table on a phone, see which tables are seated, waiting or ready, and send every order to the kitchen the moment it is placed.
- QR Table Ordering for RestaurantsPut a QR code on each table so guests open your menu, order and send it to the kitchen, with the order tied to the right table on your floor plan.
- Restaurant Staff, Roles and Till ShiftsAdd unlimited staff with roles, PIN sign-in and device permissions, and run till shifts with cash up, so each person only sees and does their own job.
For your kind of business
- Fine Dining POS and ReservationsReservations and a drawn floor plan, waiter handhelds, courses and holds on the kitchen screen, and allergens that travel with every order to the pass.
- Cafe POS and Online OrderingA fast cafe till with search first ordering, stamp cards that guests keep, QR ordering at the table and orders that survive a patchy connection.
Comparisons
Read more
- Restaurant Reservations and Floor PlansUse reservations, a floor plan, tables and a waitlist in one restaurant system, with clear booking rules and a practical routine for reducing no shows.
- How QR table ordering worksHow guests order from their own phone at the table, what the kitchen sees, and what to set up before you put the first QR code on a table.