Ordering
Keep what your guests pay you
A flat monthly plan per location, no share of each order, and the money goes to your own payment account.
Updated
What you get
A flat plan
You pay a monthly price per location, shown on the pricing page. It does not change with how many orders you take.
No cut of the order
Nothing in DineHarbor takes a percentage of an order. The code charges the guest the price of the basket and the restaurant receives it.
Your own payment account
Guests pay through the provider you connect, so the money and the card fees are between you and that provider.
You keep the customer
Names, emails and order history sit in your own customer list, ready for your own loyalty and offers.
Delivery on your terms
Deliver with your own drivers and set your own fees and zones, or offer collection only.
On this page
The idea in one paragraph
Marketplaces take a share of every order, often large enough to wipe out the margin on a delivery. DineHarbor works the other way round. You pay a flat price for each location every month, your guests order on your own website, and the money from each order goes to the payment account you connected.
How the money flows
- A guest checks out on your site and pays through your provider: Stripe, PayPal, Mollie, Adyen, Revolut or Square.
- The provider pays you under your own agreement with them. DineHarbor does not sit in the middle of that payment and does not add a fee to the order.
- DineHarbor bills your plan separately, per location, as a subscription.
The checkout code prices the basket from your menu, your discounts and your delivery fee. It ignores any price sent from the guest's browser.
What you still pay for
Be clear about the costs that remain. Your plan has a monthly price, shown on the pricing page. Your payment provider charges its own card fees. If you deliver, your drivers and fuel are your own costs, and address lookups for delivery use a mapping service that is part of running the platform.
Why it can matter
On a marketplace, a percentage taken from each order can be a large part of the margin on a delivery. A flat price does not grow when you get busier, and the customer relationship stays with you: their details and order history are in your customer list, ready for loyalty points and offers you run yourself.
What this does not mean
It does not mean DineHarbor sends you customers. A marketplace gives you a crowd to be seen by; your own site needs you to share it, print the QR code and put the address on your door and your social pages. The blog explains how restaurants usually make that switch.
Watch the video guide
Questions and answers
Is it really free of commission?
DineHarbor does not take a percentage of your orders. You pay the monthly plan and your payment provider's own card fees.
What do card payments cost?
That depends on the provider you connect, such as Stripe or Square, and your agreement with them. DineHarbor does not set or add to those fees.
Can I still use delivery apps as well?
You can, but DineHarbor does not connect to Deliveroo, Uber Eats or Just Eat. Their orders would not appear in DineHarbor.
Are there fees per order for AI or SMS?
Each plan includes a monthly allowance of AI credits. There is no per order fee.
Related features
- Online Ordering System for RestaurantsTake collection, delivery and table orders on your own website, with your menu, your payment provider and every order landing on the kitchen screen.
- Delivery Zones and Dispatch BoardSet delivery fees by distance or drive time, refuse addresses you cannot reach, and run every delivery from a dispatch board with a live map.
- Restaurant Loyalty Points ProgrammeReward repeat guests with points they earn on orders and spend at checkout, with tiers, your own rules per location and a full history for every customer.
For your kind of business
- Pizza Shop POS and Online OrderingSizes, toppings, half and half pizzas and deals, your own delivery zones and drivers, and a kitchen screen, with no commission on the orders you take.
- Takeaway and Fast Food POSSelf-order kiosks, a voice drive-through lane, kitchen screens and your own online ordering for takeaways and fast food, with collection and delivery.
Comparisons
- DineHarbor vs Flipdish, ComparedA dated comparison of DineHarbor and Flipdish for restaurants that want direct ordering: products, the price Flipdish publishes and what is not published.
- DineHarbor vs Slerp, ComparedA dated comparison of DineHarbor and Slerp for direct ordering: what Slerp lists, what it does not publish and where a full restaurant system differs.
Read more
- Stop Paying Delivery App CommissionLearn how to take restaurant orders direct, keep delivery apps for discovery, and build a practical commission free ordering plan for loyal repeat guests.
- Online ordering without commissionWhat it means to take orders on your own website instead of a marketplace app, what you still pay for, and how to compare the real cost per order.