Customers and loyalty
Loyalty points guests understand
Guests earn points on every order and spend them at checkout. You set the rules and see every movement.
Updated
What you get
Earn on every order
Guests with an account earn points on their orders and spend them as a discount on a later order.
Your rules
Set the programme once, override it for a single location and add tiers for your best customers.
A clear history
Each customer has a points and wallet history, and an adjustment needs a reason, so staff cannot change a balance silently.
Spend with confirmation
You can ask diners to confirm with a passkey or password before an order spends their points.
Counted properly in your tax
Loyalty points count as a discount, and VAT is recalculated line by line after discounts.
What it does
A loyalty programme gives guests a reason to come back to you instead of a marketplace. In DineHarbor, a guest with an account earns points on their orders and can use them against a later order at checkout. Everything is stored per customer, so you always know what each guest has earned and spent.
How it works
- In the Manager, open Customers, then Loyalty, and set how points are earned and what they are worth.
- Add tiers if you want to reward your best customers.
- Guests earn points on their orders.
- At checkout a signed in guest chooses to use points, and the discount is applied.
- In Customers you can search a guest, see their points and wallet history and adjust a balance with a reason.
Control and trust
Each location can override the programme. A diner can be asked to confirm with a passkey or their password before an order spends points, wallet credit or a stamp reward, which protects against someone else using a signed in phone. The history records every movement.
Money and tax
Points that pay for part of an order are treated as a discount: the discount is spread across the lines it touches and VAT is recalculated for each line. The accountant should confirm the treatment for your business, and the wallet is treated as a payment.
What it replaces
It replaces a paper punch card with no record, or a third party loyalty app that owns the customer relationship. For a card guests can hold, see stamp cards and wallet.
Watch the video guide
Questions and answers
Can customers spend points on the website?
Yes. Signed in guests can redeem points at checkout.
Can a manager adjust a customer's points?
Yes, with a required reason that is kept in the history.
Can each location have its own rules?
Yes. A location can override the programme settings.
Is there a stamp card option too?
Yes. Stamp cards are a separate programme that can run beside points.
Related features
- Stamp Cards and Customer WalletRun printable stamp cards that stamp online orders by themselves, plus a stored value wallet guests top up, all counted in one customer record.
- Online Ordering System for RestaurantsTake collection, delivery and table orders on your own website, with your menu, your payment provider and every order landing on the kitchen screen.
- Restaurant Sales and Performance ReportsSee sales against the last period, top dishes, the busiest hours, kitchen prep times, voids by employee, tips and Z-reports, for any day, week or month.
For your kind of business
- Cafe POS and Online OrderingA fast cafe till with search first ordering, stamp cards that guests keep, QR ordering at the table and orders that survive a patchy connection.
- Bakery POS and Online OrderingImport your menu from a photo, take orders for a later time slot, reward regulars with stamp cards and show allergens on every product.