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Questions from restaurant owners, answered
Practical questions about ordering, menus, delivery, tills, staff and the rules. Read freely. Sign in with your DineHarbor account to ask or answer.
- Online and QR orderingSolved
How can I take online orders without paying a commission on every order?
I run a small takeaway and the delivery apps take a big cut of every order. Is there a way to take orders on my own website and app instead?
1 answerDineHarbor teamOct 20, 2026 - MenusSolved
Can I build my menu from a photo of my paper menu?
I have a printed menu with about 80 items. Typing everything in sounds like days of work. Is there a faster way?
1 answerDineHarbor teamOct 20, 2026 - MenusSolved
How do I show calories and allergens on my menu?
A customer asked about nuts and I could not answer quickly. Where do I record allergens and calories so that customers see them when they order?
1 answerDineHarbor teamOct 20, 2026 - Rules and complianceSolved
Do I need to show calories on my menu in the UK?
I own a cafe in England. Someone told me menus must show calories now. Does that apply to me?
1 answerDineHarbor teamOct 20, 2026 - Rules and complianceSolved
What does Natasha's Law mean for a cafe or takeaway?
I make sandwiches in the morning and sell them from the counter. Do I need to put full ingredient labels on them?
1 answerDineHarbor teamOct 20, 2026 - Rules and complianceSolved
What VAT applies to takeaway food in the UK?
I am starting a takeaway. Do I charge VAT on hot food and cold food, and does delivery change it?
1 answerDineHarbor teamOct 20, 2026 - Online and QR orderingSolved
How does QR table ordering work for diners and for the kitchen?
I am thinking of putting QR codes on tables. What does the diner do, and how does the order reach the kitchen?
1 answerDineHarbor teamOct 20, 2026 - DeliverySolved
How do drive time delivery zones work, and why not use a simple radius?
I deliver myself. A radius on the map includes streets that are 5 minutes away and others across a river that take 25. Is there a better way?
1 answerDineHarbor teamOct 20, 2026 - Till and hardwareSolved
Can the till run on my tablets, and does it work with receipt printers and card readers?
I already own two tablets and a receipt printer. Do I need to buy special hardware to use a DineHarbor till?
1 answerDineHarbor teamOct 20, 2026 - Till and hardwareSolved
What happens at the till when the internet goes down in the middle of service?
Our connection drops now and then. I cannot afford to stop taking orders at the lunch peak. Does the till keep working?
1 answerDineHarbor teamOct 20, 2026 - Growing salesSolved
How do I turn first time customers into regulars?
We get plenty of first orders but few people come back. What actually works for a small restaurant?
1 answerDineHarbor teamOct 20, 2026 - Growing salesSolved
How much do delivery apps really cost compared with my own ordering site?
The marketplace apps keep sending us orders but I am not sure we make money on them. How do I compare them with ordering direct?
1 answerDineHarbor teamOct 20, 2026 - Team and shiftsSolved
How do I give each team member the right access and manage shifts?
I have a manager, two waiters and a chef. I do not want everyone to see sales reports or refund orders. How should I set this up?
1 answerDineHarbor teamOct 20, 2026 - PartnersSolved
I run a small agency. How does the DineHarbor partner programme pay?
I set up websites for restaurants and want to recommend DineHarbor. What do I earn, when, and how am I paid?
1 answerDineHarbor teamOct 20, 2026
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