- Is there a free plan?
- No, but every restaurant starts with a 30-day free trial of Growth, no card needed. The trial includes a small AI allowance so you can try the AI tools.
- What happens when the trial ends?
- Choose a plan in Billing and carry on where you left off. Until you do, your apps and online ordering pause; your menu, orders and customers stay in your account.
- How does per-location pricing work?
- Each location you run is billed at your plan's price. Open another location and your next bill includes it, prorated to the day; close one and the bill goes down.
- Can I use my own domain?
- Yes, on every plan. Your ordering site runs on your own domain, or on a free name.dineharbor.com address if you don’t have one yet. We connect your domain with you, security certificate included.
- What counts as a device?
- Each till, kitchen screen, waiter phone, kiosk and driver phone set up at a location. Each plan includes the numbers shown above per location, and Unlimited has no limits. Manager on your own phone or computer, and your staff accounts, never count.
- What are AI credits?
- The AI tools use credits: an answer from the assistant uses under one, a dish description about one, and importing a whole menu from photos can use a few hundred. Credits top up on the 1st of each month.
- What does Enterprise include?
- Your own apps with your name, icon and colours: the ordering app for your guests and the staff apps for your team, published to the App Store and Google Play under your own developer accounts (Apple charges $99 a year for one). Plus a named account manager and set-up for every location. Every group is different, so we agree the price with you: contact us.
- Can I change plans or cancel?
- Yes, any time from Billing. Upgrades apply at once and are prorated; you can cancel or resume your subscription yourself.
- Which payment providers can my restaurant use?
- Stripe, PayPal, Mollie, Adyen, Revolut and Square for online payments, set up per branch, plus cash. Each provider charges its own processing fees; DineHarbor adds none.
- Can I get my data out?
- Yes. You can request an export of your data at any time.