Hardware and devices

Take card payments at the till with a reader

Send the amount from the till to a Stripe smart reader, the guest taps, and the payment records itself.

Updated

What you get

  • Your own Stripe account

    Readers connect through your branch's own Stripe account, so the money and the card fees are between you and Stripe.

  • Tap, insert or swipe

    The till sends the amount to the reader, and the guest pays on the reader.

  • Tips included

    A tip added at the till is included in the amount sent to the reader.

  • Clear when it goes wrong

    If the reader is offline or the connection is lost, the till says so, and says whether the card was charged.

  • Switched on per location

    Terminal payments are an opt in for each location, so a location is never switched on by accident.

On this page
  1. What it does
  2. How it works
  3. Money safety
  4. Setting up
  5. Fees and hardware
  6. What it replaces

What it does

Card readers let a team take payment at the till or the table without keying in a card number. DineHarbor works with Stripe smart readers. The till tells Stripe how much to take, Stripe pushes the payment to the reader, the guest pays on the reader, and the outcome is read back and recorded against the order.

How it works

  1. Connect Stripe as a payment provider for the location, with your own Stripe keys.
  2. In the POS app, open Card readers and connect a reader with the registration code it shows.
  3. Take an order and choose card. The till shows Send the amount to your reader.
  4. The guest taps, inserts or swipes their card on the reader.
  5. The payment is recorded by itself. If a tip was added, it is part of the amount.

Money safety

The till never retries a charge on its own. If a request loses its connection it is resent with the same key, so Stripe returns the first payment instead of making a second. If the connection is lost mid payment, the till says it is still checking and tells you not to take the card again. A cancelled payment says nothing was charged.

Setting up

Terminal payments are switched on per location, which protects a location that only uses Stripe for online checkout. You can test with a simulated reader in test mode before buying hardware.

Fees and hardware

Card fees depend on your agreement with Stripe, and you buy the reader hardware separately. DineHarbor adds no fee to a payment. Payments on the till need a connection, so see offline mode for what to expect during an outage.

What it replaces

It replaces a separate card machine whose payments you key into the till by hand. See the POS page for the rest of the till, and printers for receipts.

Watch the video guide

Take an order on the till

Questions and answers

Which readers work?

Stripe smart readers that you register with the code shown on the reader.

What are the card fees?

They are set by your agreement with Stripe. DineHarbor adds no fee.

Can I test it?

Yes. In test mode you can add a simulated reader and simulate a tap or a declined card.

What if the reader loses its connection mid payment?

The till tells you it is still checking, and asks you not to take the card again, so a guest is not charged twice.

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