Support

Get help

• Email us using the addresses on the contact page. We reply by email.
• Signed in to the back office? Open a ticket under Settings → Support tickets, so the conversation stays with your account.
• There is no phone support, and we do not publish fixed support hours yet.
• Is something down? Check status for incidents and maintenance.

Setting up

Pair a POS, Kitchen, Waiter or Kiosk device

• In the Manager app, open Settings → Team & devices and choose Create pairing code. The code is shown once and expires.
• Open the app on the device and enter the code on the pairing screen.
• To stop a device, lost or not, revoke it on the same page. It loses access at once.
• Shared devices sign in as the restaurant, not a person: an admin can set a session time limit and lock the screen from the same page.

Lock a kiosk to the DineHarbor Kiosk app

• Android: the app can lock itself to the screen — ask an admin to pin or unpin it from Settings → Team & devices — or use Android's own app pinning (Settings → Security, or Security & privacy → App pinning) as a fallback.
• iPad: there is no native iOS app yet. Open the Kiosk app's web address in Safari, add it to the Home Screen, then use Guided Access (Settings → Accessibility → Guided Access) to lock it there.
• Both need a passcode to leave, so a customer cannot exit the kiosk.

DineHarbor Driver and location

• The Driver app asks for location while the app is in use. It shares your position only while you are on shift and the app is open, so the restaurant and the customer can follow the delivery.

Guides and policies

• Developer docs: the API, webhooks and payments.
• The six apps and downloads.
• Changelog: what changed and when.
• Privacy policy and cookie policy.
• Delete your account and data.
• Terms of service.

Try it before you sign up: the live demo is a working restaurant you can sign in to.